Frequently Asked Questions
Booking and Payments
- How do I book a stay?
- Select your dates and preferred home on our site and follow the checkout prompts. If you need help choosing, contact our team and well assist.
- What payment methods are accepted?
- Major credit/debit cards are typically accepted. Full details appear during checkout.
- Is a deposit required?
- Many reservations require a deposit to secure the dates. The amount and due dates are shown before you confirm your booking.
- When is my final balance due?
- Your confirmation email lists all payment schedules and reminders.
Cancellations and Changes
- What is the cancellation policy?
- The policy varies by property and season. Youll see the exact terms at checkout and in your confirmation.
- Can I change my dates after booking?
- Date changes depend on availability and the homes terms. Reach out as soon as possible and well review options.
- Do you recommend travel insurance?
- Yes. Travel insurance can protect your trip from unexpected events. Review options during checkout.
Check-In and Check-Out
- How do I check in?
- Most homes offer easy self check-in with a smart lock or lockbox. Your arrival guide includes access details and directions.
- What are the check-in and check-out times?
- Times are listed on the property page and in your confirmation. Early check-in or late check-out may be available for a fee and must be approved in advance.
- Where do I find the address and entry code?
- We send a pre-arrival message with the exact address, parking info, and entry instructions before your stay.
House Rules
- Are pets allowed?
- Some homes are pet-friendly with prior approval and a fee. Please check the property description for pet policies.
- Is smoking permitted?
- All homes are non-smoking. Violations may result in additional cleaning fees.
- Are parties or events allowed?
- Events, parties, and unauthorized gatherings are not permitted. Only registered guests may occupy the home overnight.
- Is there a minimum age to book?
- The primary guest must meet the minimum age requirement stated in the rental agreement and be present for the duration of the stay.
Amenities and Supplies
- What linens and toiletries are provided?
- Fresh bed linens and bath towels are provided. Starter supplies (soap, paper goods, and detergents) are included to get you started.
- Is Wi-Fi included?
- Yes, complimentary Wi-Fi is available at most homes. Network details are provided in your arrival guide.
- Do you provide beach gear?
- Availability varies by home. Check the property description for beach towels, chairs, umbrellas, and other gear.
Parking and Access
- Where can I park?
- Parking details (onsite spaces, garages, or street parking) are listed for each property and in your arrival instructions.
- Is the home accessible?
- Accessibility features vary. Review the listing details or contact us with specific needs before booking.
Cleaning and Maintenance
- How cleanings are handled?
- Each home is professionally cleaned before and after your stay. Mid-stay cleanings can often be arranged for an additional fee.
- What if something needs attention during my stay?
- Please notify us right away. Well coordinate prompt support to resolve the issue.
Occupancy and Fees
- What is the maximum occupancy?
- Each home lists a maximum guest count. Exceeding it violates the rental agreement and local regulations.
- What taxes and fees apply?
- Required taxes and any applicable fees are itemized and shown before you complete your booking.
- Is there a security deposit or damage waiver?
- Some reservations include a refundable deposit or damage waiver. Details appear during checkout and in your confirmation.
After Your Stay
- What is the checkout process?
- Your departure guide includes simple steps like securing the property and starting the dishwasher. Please follow the instructions provided.
- Lost and found
- If you leave something behind, contact us with a description and the property name. Well do our best to help locate it.
Need Help?
If you have a question not covered here, reach out with your reservation details and well be happy to assist.